Privacy Policy
Respecting your privacy is important to us.
Customer information that you provide will remain confidential at all times. We do not disclose any personal information to third parties, except as required by law, or upon your request. We do maintain personal information only if it is relevant to the services provided by our facility and for facilitating the payments for the services completed. We maintain this information in a secure manner but cannot be held responsible for its loss or theft by means beyond our control and any subsequent damages that may result.
Near North Laboratories reserves the right to change this policy at any time.
General Terms & Conditions
- Near North Laboratories Inc. (NNL) does not accept liability for the collection/handling of samples; nor representation and custody of samples prior to submission to the laboratory; the only exception to this statement is for samples collected/handled/in custody of NNL staff from the time of sampling. Near North laboratories Inc.’s scope of liability extends to the field observations as witnessed and expressed in the report. NNL provides a sampling service with field observations and general reference to relative guidelines, standards and literature. NNL does not employ nor provide the opinion of a Certified Industrial or Occupational Hygienist; nor opinions or statements as per government agencies (e.g. MOL, MOHLTC). These services are to be further engaged separately by the client.
- Prior to or at the time of submission, clients are advised to inform laboratory staff of any known or suspected hazardous properties pertaining to samples and samples are to be properly labeled with respect to the hazardous property. Material Safety Data Sheets are to be provided if available.
- Near North Laboratories Inc. only performs testing and services as specified by clients in writing.
- The Client understands and agrees that Near North Laboratories Inc. does not assume or undertake to discharge any duty or responsibility of the client to any other parties.
- It is agreed that if Near North Laboratories Inc. should be found liable for any losses or damages attributable to the services provided, the liability shall be limited to and not exceed the amount of the fee paid by the Client for the services; this limit of liability may constitute the re-test / re-provision of the service or a refund of the fee paid.
- Results relate only to the items tested and only to the standards / procedures indicated on the report.
- Reports must not be copied in part, only in full
- Reports are the property of the client
- The name “Near North Laboratories Inc.”, insignia, and corporate seals are not to be used by or on behalf of Clients under any circumstances.
- Whenever performance by either party is delayed or prevented by means beyond the control of such party, such delay or prevention shall be excused and the time of performance hereunder shall be extended for the duration of the causative factor.
- Near North Laboratories Inc. code of confidentiality is that information, data will not be communicated to a third party without the expressed permission of the Client EXCEPT in the case of regulated facilities under the SDWA in which adverse results will be communicated to appropriate authorities such as the Public Health Unit and the Ministry of Environment as per regulatory requirements.
- Records will be kept, and not destroyed, for a minimum of 8 years. Regulatory records include all aspects of information regarding regulatory work including but not limited to bench sheets/raw data, certificate of analysis, final reports, exceedance notification and DWIS uploading. Records will be kept in accordance with section 13, Regulation 248/03 Drinking Water Testing Services.
- Near North Laboratories Inc. reserves the right to subcontract samples to other laboratories as required. Samples will be subcontracted only to laboratories meeting accreditation and licensing requirements as outlined in NNL policy and governing legislation.
- The Client agrees to pay within 30 days of the invoice date.
- Payments not received within 30 days may be subject to a late payment charge on the unpaid balance of 36% per annum.